I am a designer, strategy consultant, coach, and author who has worked with clients including Johnson & Johnson, T. Rowe Price, JP Morgan Chase, SAP, American Express, Fidelity, Hearst, PayPal, Taproot Foundation, and 3M.
I help clients launch new products and services, and I help them create more agile, entrepreneurial organizations.
I am co-author of Sense & Respond (Harvard Business Review Press, 2017) which was nominated for Thinkers50 distinction in Innovation, and which Eric Ries, founder of the Lean Startup movement called „a crucial framework for the modern world of business.“
I am also the co-author of „Lean UX“ (O’Reilly, 2017), which won a Jolt Award, an award given to books that „every serious programmer should read.“ Lean UX has become widely recognized as one of the top User Experience books of all time.
I am a popular and highly sought-after speaker, speaking at conferences around the world. I teach workshops in Agile and Lean methods for product teams and Digital Transformation for large organizations.
I am an entrepreneur myself, and I bring an entrepreneurial spirit to my work with clients. I was a co-founder of Neo, the pioneering digital product agency, a co-founder and past President of IxDA, the global design organization with more than 100,000 members worldwide, and I am currently the co-founder of Sense & Respond Press, a publishing startup that publishes short, practical, and beautiful books on innovation, digital transformation, and product management.
Specialities: user experience design, customer research, product strategy, product discovery, design thinking, digital transformation, agile and lean methods, Lean Startup, strategy, publishing, public speaking.
